# Help & Support - Synter

> Source: https://synterai.com/help
> Cached: 2026-10-09T01:08:50.107Z
> Words: 319

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[Skip to app content](#global-agent-app-surface)# Help & Support

## Getting Started

- → [Documentation](https://docs.syntermedia.ai)
- → [Connect Ad Accounts](https://synterai.com/settings/credentials)
- → [View Dashboard](https://synterai.com/dashboard)

## Supported Platforms

### Ad Platforms

- • Google Ads
- • Meta (Facebook) Ads
- • LinkedIn Ads
- • Microsoft Ads
- • TikTok Ads
- • Reddit Ads
- • X (Twitter) Ads

### Analytics & CRM

- • Google Analytics 4
- • Google Tag Manager
- • PostHog
- • HubSpot
- • Attio
- • Mixpanel

## Meta Instant Forms → Attio

Synter can forward leads from Meta Instant Forms to your workspace's connected Attio CRM. Setup is support-assisted: contact support to verify Meta lead access, map your Facebook Page to the correct workspace, and confirm its leadgen webhook subscription before relying on delivery.

- Connect Attio for the same workspace. In Settings → Connections → Meta Ads, choose “Review optional Meta lead permission” to authorize lead access. Consent alone does not enable delivery: support must verify the Page mapping and webhook subscription.
- Forms must collect an email address. Synter matches Attio people by email and forwards available name and phone fields. It also attempts to add source and campaign attribution; setup can create missing attribution attributes in Attio.
- Delivery is best-effort, not a durable retry queue. Verify a test lead with support before use, monitor your CRM, and retain Meta's lead export as a recovery option. This workflow supports Attio, not every connected CRM.

## Common Issues

### OAuth Connection Failed

Make sure you're logged in and have the necessary permissions on the ad platform account you're connecting.

### No Data in Dashboard

After connecting accounts, initial data sync can take 5-10 minutes. Check Settings → Sync Status.

### Plan Not Working

Check your subscription in Settings → Billing. Contact support if there's an issue.

## Contact Support

Need help? We're here for you.

Email: [support@syntermedia.ai](mailto:support@syntermedia.ai)

Documentation: [syntermedia.ai/docs](https://docs.syntermedia.ai)

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